How to Have Meaningful Guest Interactions in Hospitality
In the service industry, hospitality professionals are often hired to help others, provide goods and/or services and then move on to the next customer. Most days consist of answering questions, providing directions, assisting guests with making their perfect selection, and lastly, cashiering their purchases. Some interactions can be as quick as a few seconds for a transaction or have lasting moments of information gathering and decision making.
When an associate presents themselves to their guests, they are representing the brand for which they work. It is imperative they put their best effort forward and make each interaction as memorable or impressionable as possible. In this way, a successful hospitality professional can make guests FEEL like they belong.
There are specific skills that help with connecting with guests, anticipating their needs, and ensuring a memorable experience. Here is an option for you to learn more in just an hour or more.
CLIMB is a library of hospitality classes, all of which are one-hour in length, and delivered in an interactive, online platform. CLIMB training classes are comprised of selected topics that are essential to the success of a hospitality professional. With CLIMB, you can learn the essentials of creating meaningful guest interactions.
CLIMB classes are self-paced, low cost, and accredited. Each class grants Continuing Education Units (CEU’s), and all classes are developed by hospitality professionals for hospitality professionals.
Upon completion, all participants may download a summary action sheet with quick tips and techniques from the class that allow for immediate application of the Knowledge, Skills, and Abilities (KSA’s) learned. Participants may also print out a customized evidence of completion automatically.
CLIMB classes are available for associate, supervisory and managerial levels. CLIMB can be purchased by individuals, managers for their department and HR professionals for organizational deployment.
CLIMB is a service offered by TISOH: The International School of Hospitality. Established in 2005, TISOH is an accredited hospitality continuing education institution located in Las Vegas, Nevada. Developed for the industry and by the industry, TISOH offers quality short-term, practical training and career development programs in hospitality. Programs include concierge, conference management and event planning, catering, exhibition & tradeshow management, hospitality leadership and supervision, hospitality human resources, hospitality marketing & sales, hotel operations, and wedding coordination and design. TISOH offers individualized student support, small class sizes, and online courses. Diploma graduates, trained by working experts in the field, enjoy an 85 percent job placement rate. TISOH is accredited by the Accrediting Council for Continuing Education and Training. For more information, visit www.tisoh.edu or call (702) 947-7200.
Learn more at www.hospitalityclimb.com