In the service industry, hospitality professionals are often hired to help others, provide goods and/or services and then move on to the next customer. Most days consist of answering questions, providing directions, assisting guests with making their perfect selection, and lastly, cashiering their purchases. Some interactions can be as quick as a few seconds for a transaction or have lasting moments of information gathering and decision making.
When an associate presents themselves to their guests, they are representing the brand for which they work. It is imperative to put their best efforts forward and make each interaction as memorable or impressionable as possible; remembering that they can make guests FEEL like they belong.
This engaging, one-hour class is designed to provide the skills to connect with guests, anticipate their needs, and ensure a memorable experience.