News

  • Identifying and Bridging Learning Gaps

    A learning gap refers to the disparity between an individual's current situation and where they need to be in order to be successful.   In training...
  • Tools of Professional Selling

    The concept of selling “service” refers to giving the customer the experience he or she wants and expects.  There are specific skills that can affe...
  • Mentoring High Performers

    One of the roles of management is to encourage growth in promising team members.  Managing high performers and workers with high potential is quite...
  • Mastering Your Productivity

    Effective leaders in hospitality both adapt to and set the tempo for how their departments operate.  The timing of work is almost as important as t...
  • Managing for Success in a Union Workforce

    When discussing how to manage for success in a unionized workplace, we need to consider both the contractual obligations that management and the un...
  • Leading with Emotional Intelligence

    Individuals who are aware of themselves are able to control their emotions better, listen more actively and empathize with others more. These self-...
  • Interviewing People for Hospitality

    Managers have the responsibility of hiring new team members. Most managers, however, do not have much experience on how to ask questions, how to li...
  • Implications of Hospitality Law

    Hospitality professionals regularly play a role in compliance and prevention of situations that may potentially bring legal liability to their empl...
  • Effective Presentations and Proposals

    Hospitality professionals must be able to formulate ideas and present them effectively.  Presenting effectively involves conveying confidence and b...
  • Coaching Under Performers

    It is the objective of a manager to help a team member become better at his or her job by pointing out performance issues, aiding in correcting the...
  • Value of a Diversity in the Hospitality Workplace

    Hospitality professionals interact with all types of people on a daily basis. As a worker in the hospitality industry, you will regularly deal with...
  • Supervising a Safe Working Environment in Hospitality

    Commitment to safety begins with management.  Managers and supervisors are responsible for protecting their people, protecting the company’s proper...