Hospitality is all about people. Working with people and managing people. Managing people requires finesse and specific skills.
There are a number of practical topics that no one ever teaches us. Climb classes highlight these necessary skills, such as being inclusive, coaching under performers and mentoring high performers, developing emotional intelligence, and how to conduct effective meetings.
The People Management Skill Series includes:
S002 Fast Meetings, Quick Results
S010 The Inclusion Solution: Diversity in the Workplace
M001 Coaching Underperformers
M005 Leading with Emotional Intelligence
M008 Mentoring High Performers
Successful completion of all (5) training classes will earn a Record of Accomplishment.