When discussing how to manage for success in a unionized workplace, we need to consider both the contractual obligations that management and the union have, as well as the tools necessary to build a cohesive team that performs at a high level.

This class will define how management and unions perform within a hospitality organization, analyze the importance of management-union relationships and the Collective Bargaining Agreement (CBA), and show how to apply the 9 steps for successful management within a union workforce.