Working members of the hospitality industry interact with all types of customers as part of their jobs.  The industry is about providing a great product and excellent service to anyone at properties.  It is also about creating winning teams and departments who are motivated by their successes.

In this class, participants will examine the variety of people they work with, the benefits of working in a diverse team and ways to make interactions more inclusive.  This class will show steps to help create an inclusion solution at their workplace that will improve job satisfaction along with interpersonal skills.