Conflict will happen and so will difficult conversations.  Difficult conversations in the workplace have serious ramifications.  One does not jump in and “have a talk”.  It is crucial that one enters prepared, knowing what to say, how to say it, the possible discussion topics, rebuttals and a desired outcome.

This class will discuss how to prepare for any difficult conversation, show tools to gracefully address a difficult conversation and provide phrases that can be used while managing such a conversation.