Making service come across flawlessly and effortlessly, is hospitality at its best. Looking the part, being professional and elegant, being able to anticipate guest needs with perfect follow through, is what hospitality etiquette brings.

In this class, we will explore etiquette in hospitality. Hospitality is a service business, a people business. How guests are treated, how they are made to feel, is a large part of the product offered. The messaging and the delivery of service is not what this class is about. This class is about how a hospitality professional, needs to present themselves, to ensure that the service delivery is received in the best possible light.