Service Inspiration video series
Elevate Your Service Standards with Hospitality's Best Practices
Presenting the CLIMB® Service Inspiration Video Series, a compelling collection of 2-4 minute videos that distill the essence of hospitality service principles. Designed to energize your team, instill them with best practices from 18 years of accredited hospitality training, and inspire them to elevate your company's service standards to unparalleled heights.
Hospitality executive Donald Bowman introduces the series
CLIMB® Service Inspiration Video Series is backed by TISOH's 18 years of accredited training expertise. Each video covers tried-and-tested industry practices illustrated by real-life testimonials with calls-to-action leading to prompt application. Consider these following scenarios.
Team Training Sessions
An excellent tool during training sessions, providing tangible and proven strategies to enhance service levels.
Team Huddle / Pre-Shifts
Use the series as a motivational tool to inspire team members and foster a culture of exceptional service.
If your company is undergoing a comprehensive strategy revamp, this video series can provide insights into improving customer service standards.
New Business Ventures
Startups or businesses entering new markets can use these videos to establish high service standards from the onset.
For companies experiencing service quality issues, the series offers valuable insights and best practices to address and overcome these challenges.
In highly competitive industries, these videos can help businesses stand out by elevating their service levels.
The series can be used to boost customer satisfaction rates, as it focuses on strategies that improve overall customer experience.
The collection can serve as a great resource during performance reviews, helping team members understand where they can improve in terms of service delivery.
Regularly revisiting the series can help keep the principles fresh, ensuring consistent high-quality service.
Service is Universal. Whether you are in retail, healthcare, or IT, service is a cornerstone of every industry. With our series, you will gain access to strategies that elevate your customer service and set you apart from the competition.
Discover the magic of a genuine smile and its transformative power in delivering exceptional service. Learn how a simple smile can create memorable customer experiences, setting your service apart from the competition.
Embrace the 'Everything is my job' mantra. We provide practical examples showcasing a sense of ownership, care, and urgency. This frame of mind leads to forming a team identity.
Outstanding service stems from genuine care. We stress the importance of caring for each other, customers, the workplace, and most importantly, oneself.
Cultivate a personal drive to bring joy to others. This is at the heart of service. We provide simple tools to keep this drive alive and thriving.
Nurture a desire to help people, always thinking about what more could be done for someone. Being switched on to assist mode as much as possible throughout the working day.
Implement the Plus One technique. Constantly ask yourself, 'What extra can I do to make this easier for the next person?' or 'What unexpected thing can I do?'
Show Sincerity and Empathy
Learn how to convey genuine understanding for customers' needs and situations, and ways to demonstrate sincerity and empathy so it is felt by customers.
Understand the benefits of taking pride in one's work and developing pride in working at the company. Work pride leads to better brand representation.
Discover ways to think ahead for others (both customers and colleagues). Challenge yourself to anticipate what someone needs before they even realize it.
Realize the importance of getting to know customer preferences and acting on them. Uncover the keys to making customers feel like real VIP’s.
Ready to learn more?
Contact us today for pricing and deployment options. Customization is available.