Frequently Asked Questions

What is CLIMB?

Climb is a library of hospitality classes, all of which are one-hour in length, and delivered in an interactive, online platform. Climb training classes are comprised of selected topics that are essential to the success of a hospitality professional.

Climb Training is self-paced, low cost, and accredited; each class grants CEU’s; and all classes are developed by hospitality professionals for hospitality professionals.

Climb classes are available for associate, supervisory and managerial levels.

How is CLIMB different?

Climb can be purchased by individuals, managers for their department and HR professionals for organizational deployment.

Classes are low cost and may be purchased in small increments to fill specific learning gaps for hospitality professionals.

Online Climb classes can be taken on computers, laptops, tablets, and even mobile phones. Participants can start, exit, and then pick up where they left off according to their schedules.

Upon completion, all participants may download a summary action sheet with quick tips and techniques from classes that allow for immediate application of KSAs learned.  Participants may also print out evidence of completion automatically.

Who developed CLIMB?

Climb is a service offered by The International School of Hospitality (TISOH). Located in Las Vegas, TISOH is a 15-year old accredited, hospitality continuing education school developed and staffed entirely by hospitality professionals. Check out the school at TISOH.edu

How is CLIMB training delivered?

Climb does not waste a participant’s time. Condensed to one-hour in length, the subject matter is delivered via a mixture of mediums including videos, storytelling, and guided examples for enhanced interaction. There are brief knowledge checks in every section to ensure comprehension.

Is there an in-person version of CLIMB?

All Climb classes can be offered in-person as well as online.  Although not regularly scheduled at this time, they will be in the future. In the meantime, if you would like a live, in-person session, contact us and we will see if we have a facilitator in your area. Email: info@hospitalityclimb.com

What if I have questions?

You can ask follow-up questions regarding the content during your term of enrollment to the email below. All questions will be answered within 48 hours (Monday to Friday). Email: questions@hospitalityclimb.com

Why should I take a CLIMB class or series?

You should take a Climb class to improve your performance and productivity at work. Climb fills in knowledge gaps and makes you better at what you do.

Climb does not take a large time commitment. Nor does it require a large financial commitment.

What do I get when I finish?  Anything I can hang on my wall?

Yes! If you take a class, you can print out a CEU Record automatically when you complete a training class. It is customized with your name and the title of the class taken. Make a copy for your files and share it with your superiors and HR professionals, so that they have a record of your training.

If you take a series, you can print out a Record of Accomplishment automatically when you complete all requirements.  This record is customized with your name and the series title. Make a copy for your files and share it with your superiors and HR professionals so that they have a record of your training. The Record of Accomplishment is an impressive document suitable for proudly hanging in your office or home.

Learning is yours. No one can take it away from you. Your training will help make you more effective in the short and long term.

What is a Class?

A class is a single topic, one-hour long, online class. Upon completion, you may download an Action Sheet with a topical summary and application tips. You will also receive a CEU Record to print out when you complete.

What is a Series?

There are two types of series.

Skill Series:

Communication Series

Guest Service Series

Essential Management Series

People Management Series

These consist of 5 classes each. Each of the 5 classes are carefully selected in the area of concentration to fill in learning gaps.

Upon completion of each class within the series, you may download an Action Sheet with a topical summary and application tips. You will also receive an impressive Record of Accomplishment to print out when all Skill Series requirements are met.

Core Series:

Core Series: Associate Level

Core Series: Supervisor Level

Core Series: Manager Level

These consist of 10 classes each. The 10 classes collectively comprise learning topics that are essential to enhancing performance and productivity in the workplace.

Upon completion of each class within the series, you may download an Action Sheet with a topical summary and application tips. You will also receive an impressive Record of Accomplishment to print out when all Core Series requirements are met.

How many classes or series can I take?

There is no limit. Climb is meant to help you grow and help you learn as your career progresses. You can take a class or a series, and as your responsibilities or learning interest grows, enroll in additional classes, series, and levels.

There is no prerequisite for enrolling in any class or series.

I have taken 10 classes separately and I now realize that I have met the requirements for a series.  Can I request a Record of Accomplishment?

Yes, you can. Email: info@hospitalityclimb.com

How long is my class access?

Once a class is started (logged in and first lesson accessed), class access expires in one month.

Once a Series is started (logged in and first lesson accessed), program access expires in three months.

What is a CEU?

The Continuing Education Unit (CEU) is commonly recognized as a standard unit of measure for continuing education and training, particularly as it applies to the personal and professional development of adult learners in a formalized, educational setting.

TISOH (The International School of Hospitality) is an accredited member of the Accrediting Council for Continuing Education and Training (ACCET), a national institutional accrediting agency recognized by the U. S. Department of Education, TISOH is listed in the American Council on Education’s Accredited Institutions of Postsecondary Education (AIPE) and the Council on Higher Education Accreditation’s (CHEA) website, which are widely used by government agencies, military services, corporations, and professional organizations for identifying credible education and training organizations relative to accepting CEU credits and establishing pricing reimbursement policies.   

CEU’s from the Climb program are therefore recognized and transferable.

Do I earn CEU's for taking CLIMB classes and series?

Yes! You earn 0.1 CEU for each class. You earn 0.5 CEU for a Skill Series and 1.0 CEU for a Core Series.

How can I prove I earned CEU's from CLIMB?

You will be able to print out either a personalized CEU Record or a personalized Record of Accomplishment when you complete.

TISOH keeps a permanent record for each participant. You may request a transcript from TISOH at any time that details your CEU’s earned. There is a $5 fee for transcripts. To request a transcript, email: info@hospitalityclimb.com

Are there any prerequisites for taking a CLIMB class or series?

There are none. Climb is designed to help everyone become better at their jobs.

Climb has numerous classes with different levels that are appropriate for associates, supervisors, and managers, though anyone can take any of the classes.

Can I take CLIMB just for myself?

Yes! Please enroll directly on the Climb website. Once enrollment is completed, you will be directed to the learning management system for you to set up your account and access the class immediately.

Can I buy CLIMB for my team or organization?

Yes! Purchasing seats for your team or your entire organization is easy, too.  Click on "For my team" or "For my company" on the navigation bar at the top of the screen for multiseat purchases. Bulk discounts are available.

Once you complete your purchase, you will be automatically registered as a group manager and will be able assign participants as you see fit. Seat usage and status of your enrolled team members is always available through your account.

Assign training to your team members in two ways:

  1. 1. input team member’s email address, after which the participant will receive an email with access information
  2. 2. no email necessary; just type in a name, then print out a customized instruction sheet to hand to the participant. The instruction sheet will have a unique website URL for the participant to use to access the class. There will also be a QR code that the participant can scan and be taken directly to the class.
  3.  

Group managers can invite team members to a class, take classes themselves, view invitations sent, view participants and remaining class seats, revoke and resend invitations, and view learner progress. Group managers also have access to robust reporting, including activity reports (starts, completion, participant status, activity details, usage), assessments and logins.

Do you offer single sign on (SSO) or external LMS access?

Climb can do both.  Please contact us for such requests at group@hospitalityclimb.com

Do you offer refunds?

There are no cancellations or refunds granted for single training classes or series once purchased.

Is the refund policy different for multiseat perchases?

For multiseat purchases, a pro-rated refund of unused seats is only available within the first week after purchase.

Where can I find more details?

You can download the Program Catalog here.

What are your general terms and conditions?

Hospitality Climb is a program owned and operated by Hospitality Experts Consortium LLC, d/b/a The International School of Hospitality (“TISOH”). Hereinafter, “Client” refers to the purchasers and end users of the Hospitality Climb program and any classes and series within.

Content

TISOH reserves the right to change the course content and/or delivery method without notice or liability to Clients.

Copyright

All content included on this site or the learning management system for Climb, such as text, graphics, logos, images, audio clips, and digital downloads, is the property of Hospitality Experts Consortium LLC, d/b/a The International School of Hospitality (“TISOH”) or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of TISOH and protected by U.S. and international copyright laws.

Liability

In no event shall TISOH be liable for indirect, incidental, consequential damages, or damages for loss of profits, revenue, incurred by Client arising from the use of the Climb program, whether in an action in contract or tort, arising from Client’s access to, or use of, the program materials. TISOH’s liability for damages under this agreement shall in no event exceed the amount of the pricing and fees paid to TISOH by the class participant involved.

Tax

Should any taxes (including but not limited to any goods and services tax or other value added tax), levies, fees, charges or duties be imposed, levied or become payable in respect of the services of the Climb program, the Client will pay any and all such taxes, levies, fees, charges and duties, in addition to any other payments due. In the event TISOH pays any such tax or assessment, the Client will immediately reimburse TISOH upon demand.

Disclaimers of Warranty

TISOH expressly disclaims all warranties, express or implied, including but not limited to the reliance, implied warranty of merchantability or fitness for a particular purpose and non-infringement. TISOH does not and cannot warrant the performance or results Client may obtain by using the program materials. The program materials and services provided are all provided on an "as is" and "as available" basis and Client assumes all risk associated with the use thereof.

Indemnification

Client agrees to indemnify and save harmless TISOH from any and all liability to third parties, as well as TISOH’s cost of litigation (including without limitation TISOH’s attorney fees), resulting from any breach of this Agreement or any misuse, alteration, plagiarism, or unauthorized use or dissemination by Client of the program materials.  

Termination/Withdrawal

Participants may be terminated by the School for failure to abide by school policy, disruptions, academic dishonesty, gross misconduct, sexual harassment offenses or for representing the School in an unprofessional manner. Upon termination, the School will communicate with the participant via certified mail the decision, an explanation and the effective date. The School’s decision on termination is final. Participants may also withdraw voluntarily. Refunds will be made based on the Climb program’s standard refund policy.

Account for Student Indemnification

Per NRS 394.441, there is an account for student indemnification which may be used to indemnify a student or enrollee who has suffered damage as a result of: discontinuance of operation or violation by such institution of any provision of NRS 394.383 to 394.560. Please review NRS 394.553 for further clarification.

Licensure

TISOH is accredited by the Accrediting Council for Continuing Education & Training (ACCET). The School is licensed by the Nevada Commission on Postsecondary Education and authorized under Federal Law by the U.S. Department of Homeland Security to enroll non-immigrant students. TISOH is also an approved training provider of the Southern Nevada Workforce Investment Board. TISOH is VA approved and eligible to receive veteran benefits and funding.

Non-Discrimination Policy

The International School of Hospitality is committed to the principle of equal opportunity and equal treatment for all its students, faculty, and staff. Consistent with this principle, it is therefore the policy of the School to provide an inclusive and welcoming environment for every participant and TISOH employee. The School is committed to ensuring that all participants and employees are able to enjoy an educational environment free from discrimination. TISOH does not discriminate on the basis of race, sex, age, color, religion, national origin, marital status, gender, sexual orientation, or disability in offering access to its educational programs and activities or with respect to employment terms and conditions.

ACCET COMPLAINT PROCEDURE

This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET and the institution to ensure that educational training programs of quality are provided.

When issues or problems arise, students should make every attempt to find a fair and reasonable solution through the institution’s internal complaint procedure, which is required of ACCET accredited institutions and frequently requires the submission of a written complaint. Refer to the institution’s written complaint procedure which is published in the institution’s catalog or otherwise available from the institution, upon request. Note that ACCET will process complaints which involve ACCET standards and policies and, therefore, are within the scope of the accrediting agency.  

In the event that a student has exercised the institution's formal student complaint procedure, and the problems or issues have not been resolved, the student has the right and is encouraged to take the following steps:  

  1. Complaints should be submitted in writing (by email or mail) to the ACCET office. Complaints received by phone will be documented, but the complainant will be requested to submit the complaint in writing.  
  2.  

The letter of complaint must contain the following information: a) Name and location of the ACCET institution; b) A detailed description of the alleged problem(s); c) The approximate date(s) that the problem (s) occurred; d) The names and titles/positions of all individual(s) involved in the problem(s), including faculty, staff, and/or other students; e) What was previously done to resolve the complaint, along with evidence demonstrating that the institution's complaint procedure was followed prior to contacting ACCET;   f) The name, email address, telephone number, and mailing address of the complainant. If the complainant specifically requests that anonymity be maintained, ACCET will not reveal his or her name to the institution involved; and g) The status of the complainant with the institution (e.g. current student, former student, etc.).

  1. In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to ACCET (e.g. student’s enrollment agreement, syllabus or course outline, correspondence between the student and the institution).  

 

  1. SEND TO:

ACCET CHAIR, COMPLAINT REVIEW COMMITTEE 1722 N Street, NW, Washington, DC 20036        

Telephone: (202) 955-1113         Email: complaints@accet.org         Website: www.accet.org    

Note: Complainants will receive an acknowledgement of receipt within 15 days.  

 

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