60 min Hospitality Climb class-  Creating Memorable Guest Experiences

A002 Creating Memorable Guest Experiences

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As a hospitality professional, creating a positive guest experience is the top priority.  Guests who have a great experience are likely to become loyal customers who come back again and again.  Loyal customers help businesses grow and prosper.

At the end of this class, participants will understand the evolution of guest service, be able to define the components of a guest experience, describe the skills essential to creating a guest experience, and apply the skills necessary to creating a memorable guest experience.